There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a ticketing system. This is the easiest method of communication for a number of reasons. In case no tech support engineer is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always hit home. You can also copy & paste large bits of info without worrying about printing mistakes, and if a certain problem requires more time to be resolved or a number of replies have to be exchanged, all the information will be in the same place, so either party can always see the comments provided by the other one. The downside of using tickets to contact your web hosting company is that they’re typically separate from the hosting platform, which suggests that if you need to provide info or to adhere to directions, you will need to use no less than two different admin consoles and this number could increase in case you wish to administer a handful of domain names. Plus, lots of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud hosting packages isn’t separate from the web hosting account. It is an essential part of our all-inclusive Hepsia Control Panel and you’ll be able to access it whenever you need with only several clicks, without having to log out of your account. The ticketing system comes with a quick-search box, so you can trace any trouble ticket that you’ve posted in the past, if required. Besides, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to resolve a specific issue before you actually submit a ticket. The ticket response time is maximum one hour, which goes to say that you can get prompt assistance at any specific time and in case our technical support staff suggests that you should do something within your account, you can do it on the spur of the moment without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was developed with the belief that you should be able to manage everything related to your semi-dedicated account in one single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or bump into a predicament, you can contact our customer support team instantly without having to log in to an entirely different admin interface. You can browse your files or check a variety of settings in your account whilst sending a new ticket or reading the reply to an older one. If you’ve got a ton of tickets and you want to track down a specific one, you can use the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you will get a reply in less than 60 minutes regardless of the essence of your enquiry or issue.