A live chat is a real-time way of communication between a website hosting supplier's support team and its customers. It is a very efficient way to receive some information about the web hosting services or have some issue resolved since you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the low possibility of errors any time you exchange info like usernames or domain names, the faster response time since the communication is live plus the fact that you don't need to stay on the chat constantly - you're able to do something else while the representative examines the issue involved. Furthermore, you can join a live chat room from any kind of computer that's connected to the web, avoiding the phone costs that you will have to pay if you're calling to a different country.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all of the Linux cloud hosting packages that we offer and we are able to help you with almost everything live. If you do not have an account with our company yet, we will be able to provide you with more information about the packages in order to help you to select the most suitable package. In case you are a current customer, we will be able to help you with any general or billing issue in addition to with lots of common technical matters, for example an e-mail address setup in a desktop email client. In case you can't phone us for some reason or you are in a country where we do not have a local phone number, our live chat is the best option to get in touch with us. Certainly, some issues require extra time to examine and test, so you will need to open a support ticket to our technicians, however, we can save your time and assist you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, so that whenever you have any questions regarding our Linux semi-dedicated packages, you're able to talk with our customer support team at any moment regardless of whether you've already obtained an account or not. In general, the chat service is intended for pre-sales, billing and common questions and problems, yet we will help you with quite a few technical questions as well. We will help you select the best package for your websites if you don't have an account yet, we can respond to any kind of billing questions or concerns you have or we can assist you with setting up your new email address on your personal computer or smartphone - all the abovementioned will be done in a timely manner since our live chat service is accessible all the time, every day. Whenever you need support, you're able to talk with a representative and save a long time.