Should you ever face a problem with your site and be unable to cope with it on your own, ask the hosting provider’s customer support staff to assist you to bring the website back online. A quick resolution would be the perfect scenario, but many hosting companies respond within 24 hours and even more, especially if you’re dealing with a reseller. Even if the problem can be fixed with ease, your site may not function correctly or may not be accessible at all for an extended time period, so you may lose prospective clients because it is extremely unlikely that anybody will be enthusiastic to go back to a website that’s faulty. In this light, you need to make certain not only that you can get in touch with your web hosting company, but also that they can answer and help you in a timely manner. If a web app update doesn’t proceed smoothly or you delete something by accident, for example, the website should be fixed quickly so as to prevent long downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours, or even one whole day, to obtain an answer to a ticket or an e-mail. Irrespective of when you get in touch with us, we will respond to you within no more than 60 minutes with any sales and technical enquiries you may have. The fact is, our actual reply time rarely exceeds 20-30 minutes. As we’re at your disposal 24x7x365, you will always get help in a well-timed manner and we know exactly how essential this is in the online era. Soon after you contact us, we will answer your enquiries. In case you experience any technical complication, we’ll solve it for you, or we will give you all the necessary information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we are aware of exactly how important it is to receive prompt help, we promise that you will never have to wait around for more than 1 hour to get a reply to any ticket that you submit through your semi-dedicated server CP. In reality, you’ll seldom need to wait for more than twenty to thirty minutes and this applies to any question no matter what its nature is – technical, general or billing. Moreover, our tech and client support team is available 7 days a week, which is the reason why even in case you send a ticket during holidays, you will invariably obtain a blazing-fast response, which will contain the answer to a question, the solution to a predicament or the details needed to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever need to waste a whole day waiting around for a response like you would with lots of other hosting providers.