Although this is not the keyfactor in order to identify a dependable cloud hosting company from a bad one and a reseller from an actual supplier, the option to call and talk with a live person is a sign that you are not dealing with a one-person company and that you'll be able to get in touch with someone when you're looking for help. The phone support for web hosting services may vary from standard to expert, so the problems that can be resolved through a phone call differ depending on the provider. Usually, these matters are simpler and feature billing or 1st level tech issues since more complex tasks generally require a support ticket where both you and the sysadmins can track what is going on with a specific situation. Nevertheless, being able to call your service provider can save you lots of time and efforts for the numerous small things which will eventually appear when you manage your web hosting account.

Phone Support in Cloud Hosting

In case you choose to take advantage of one of our Linux cloud hosting packages, you'll be able to connect with our support crew via phone for 14 hrs per day. We will help you select the best package for your sites as we believe that it's better to discuss this kind of issues with a live person. If you already have an account, we are able to assist you with any kind of sales/billing questions as well as general matters, even with some technical troubles which don't require a lot of time or escalation to an administrator as it is more appropriate to open a ticket for time-consuming troubles and have all the correspondence in one place. We now have phone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs per day as part of the support services for each semi-dedicated server package that we supply. Considering that some issues are more complex and time-consuming, you will need to open a support ticket if you experience such an issue, still for all of the billing, general or minor technical issues you can always call us and we'll help you right away to save you the time you'll have to spend on creating a ticket. Even if you don't have an account yet, you're able to find out if you can host your internet sites on our state-of-the-art cloud platform or you'll be able to receive any other general information about our semi-dedicated services. We have local phone numbers in the United States of America, the UK and Australia along with a global number, so that you will be able to call the one which is closer to your location.