24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and tech support for all our Linux cloud hosting packages. Even if you are not our client yet and you have questions, we can help you without delay and provide you with the needed info, so as to give you the choice to make an informed decision when you get a new website hosting account. We're available any time, including weekends and holidays, and we offer various means of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we have several telephone numbers worldwide, so that you can call the one that is closer to you. The max response time for the email messages and your tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to receive assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated packages that we provide come with 24/7 customer and tech support, which means that regardless of what issue you experience, you are able to get in touch with us and we will assist you at once. Our guaranteed answer time for any email or support ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; usually the response time hardly ever is more than 20 min. We also offer phone support with a couple of local numbers globally plus a live chat, so that you're able to contact us and get more details about our services even if you don't have an account yet. We are able to assist you with any question or a difficulty you have - payment methods, package specifications, email configuration, website hosting account settings, etcetera. If you employ our services, you won't ever experience an issue where you should wait for a few days to get an issue resolved like you may have to do with numerous other suppliers.
24/7 Customer Support in VPS Hosting
In case you've got a Virtual Private Server from us, you can contact us 24/7 for any server-related issue or fordifferent difficulties and / or questions regarding the pre-installed software the server is equipped with. If you have not purchased your virtual private server plan yet, you will be able to learn a lot more about our solutions by giving us a call or through our live chat service. For more tech issues, you can send an email or open a trouble ticket via your billing Control Panel and you'll receive support within less than one hour irrespective of the time of the day, even on holidays and weekends. The actual reply time usually does not extend past 30 minutes. If you're looking for assistance with third-party software, you'll be able to use the Managed Services upgrade that you can add to every single VPS package and our admins will help you with any installation or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to receive prompt support in general, let alone if you run an entire server, that's why each dedicated server that we offer includes 24/7 support with one-hour answer time warranty regardless of the issue. This service is absolutely free for any type of difficulties with your server or the software that was installed by our administrators through the setup, which means that you are able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing area or you could send an email, and the actual response time for both rarely exceeds 30 mins as we have administrators available twenty-four-seven. If you require general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you may use our live chat service and speak to a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you will be able to include to your server package from the billing Control Panel.