Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
Each help request you submit to us will be dealt with within maximum one hour. In case your support ticket or e–mail calls for further assistance from a server administrator, we’ll without delay forward it and leave a comment to notify you that your case is being examined. If you make use of our Admin Services package, all of the server administration services included there will be carried out at a time that is convenient for you.
An Excellent Help Desk Service
Should you need assistance while working with the Web Control Panel or with any of the applications that we’ve preinstalled on the server on your behalf, do not hesitate to get in touch with the client support staff anytime through the ticketing system. Additionally, should you need assistance managing your dedicated hosting server, you can order the Admin Services package, that includes OS updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, data backup hard disk space, etcetera.
An Intuitive Help Section
Our Web Control Panel was installed by default for every Linux dedicated servers hosting package. Among its characteristics is a rather handy integrated knowledge base that will walk you step by step on all the actions that you can perform. The majority of how–to articles in addition video versions which show all the operations that you can perform in a highly illustrative way. You will find all the educational articles and the video tutorials in the upper right corner of each Web Control Panel section.