Help and Support Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Resolution Guarantee

  • Our crew of service technicians will do their best to answer to your help inquiries in approximately 1 hour. If, however, the trouble you have experienced needs aid from our Admin =Dept,= we’ll address the ticket to the person on shift and will post a reply to inform you.

  • Top quality support service
  • Professional Technical Support Service

  • Our customer support Department is going to be on duty for you 24/7 to to respond to all service request tickets that you send to us. We offer customer support for the software packages that are pre–configured on your server. These include our in–house created Web Control Panel, the selected Operating System as well as the server administration panel (with regards to the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • A complete and constantly updated collection of articles is built into our in–house built Web Control Panel. It offers you quick tips on how to conduct all of the key website maintenance jobs. The Help area offers you descriptive how–to content articles and step–by–step video tutorials. You can gain access to the Help area by clicking on the Help or Video buttons in the right part of each Control Panel section.